Refunds & Cancellations

If we cancel a show, every ticket for that night is refunded in full, including the processing fee, to the card you used. No form to fill out — we do it on our side and email you.

If a show moves to another date, your seats move with it. If the new date does not work for you, write to us and we refund you in full.

If the artist changes but the night goes ahead, tickets stand. Tell us if you booked for that specific artist and we will find a fair way through — usually a swap to another night.

More than 48 hours before the first set: full refund, or a swap to any other show with seats open. Your call.

Inside 48 hours: we cannot refund. The room is small and a seat released that late rarely finds another guest. Write to us anyway — if the night sells out we will try to release your seat and refund what we recover.

No-show: seats are held until fifteen minutes after the set begins, then released. No refund.

Tips are passed to the musicians and are not refundable. If you tipped by accident or the amount is clearly wrong, write to us the same night and we will sort it out before the money leaves our hands.

Refunds go back to the card you paid with. Our side is immediate; banks usually take five to ten business days to show it. We cannot send a refund anywhere other than the original card.

Write to info@berimbaurestaurant.com with the name on the order and the date of the show. We answer within one business day, and faster on show days.

If something went wrong with your night, tell us before you call the bank. A chargeback takes weeks and we can usually fix it in minutes.